A Client Experience You Can Count On Starting With Your Team
Mint Maui Built More Reliable Staff Operations Across Two Studios—So Clients Never Feel the Chaos Behind the Scenes
1 Day
Average Sub Acceptance
4-7 Hours
Saved Weekly
10/10
Confidence in Team Accountability
Studio Overview
- Business Type: Independent Studio
- Modalities: Lagree, VersaClimber
- Locations: Wailea & Paia, Maui, Hawaii
- Instructors: ~50
- Years in Business: Wailea: 7 years | Paia: 5 years
- Scheduling System: Mariana Tek
The Challenge Before NetGym
Mint Maui had grown beyond the systems that worked for a smaller operation. Group texts, email threads, and WhatsApp were now supporting two locations, multiple workout modalities, front desk shifts, and a growing team—and the cracks could ultimately reach the client.
Scattered Communication:
Team communication lived across group texts, emails, and WhatsApp, making it harder to ensure everyone had the same information and knew what was expected of them.
Coverage Gaps:
Last-minute coverage was a recurring challenge, with limited visibility into who was actually stepping in when an instructor needed a sub.
Client Experience Risk:
When coverage fell through, the impact wasn't contained behind the scenes. Mint Maui experienced the kind of breakdown many of us know too well: clients arriving for an early-morning class only to discover there’s no instructor there.
Growing Operational Complexity:
Adding a second location, VersaClimber classes, front desk shifts, and more staff meant the old way of coordinating the team simply wasn't built for the business Mint Maui had become.
As we expanded to multiple locations, added the VersaClimber method, front desk shifts, and more instructors, we realized we had simply outgrown our previous system.
Jessica Reedy
Mint Maui Lagree & VersaClimber
Why Jessica Chose NetGym
Mint Maui needed a more organized way to support a team growing in both size and complexity across two locations. Having one place for communication, coverage, and staff resources was becoming increasingly important.
NetGym brought that day-to-day staff coordination into one system, with an easy mobile experience for instructors and greater visibility for leadership. The team was comfortable using it within 1–2 weeks.
01 Automated Subbing
One clear process for coverage, with sub requests accepted in an average of just one day.
02 One Communication Hub
Team communication moved out of scattered texts, emails, and WhatsApp and into one central hub.
03 Staff Resources in One Place
Protocols and resources are easy for staff to find and access.
04 Accountability Across the Team
Clearer visibility into coverage and resources helped instructor accountability increase from 7/10 to 10/10.
05 One System Across Multiple Staff Roles
Instructors, front desk, and studio cleaning teams can all be coordinated within the same platform.
Results That Matter
10/10 Coverage Confidence
Up from 7/10, with greater confidence that every class will be covered.
10/10 Team Accountability
Staff have greater clarity on what needs to be done, when, and how to follow studio processes.
50% Increase in Communication Clarity
Improved from 6/10 to 9/10 with communication centralized in one place.
4–7 Hours Saved Weekly
Less time spent managing staff operations.
1-Day Average Sub Acceptance
Coverage requests are accepted in an average of just one day.
The Bigger Impact: Operational Reliability Clients Can Feel
The biggest change at Mint Maui isn’t simply that subbing is easier or communication is more organized. It’s that the operational chaos behind a fitness studio is far less likely to become the client’s problem.
Before NetGym, a missed handoff could result in one of the worst calls a studio owner can receive: an early-morning client saying they’re standing at the studio and no instructor is there.
Today, Mint Maui has 10/10 confidence in coverage and 10/10 instructor accountability. Its team has one place for communication, protocols, resources, and scheduling. And as the business continues operating across two locations, multiple modalities, and a variety of staff roles, Jessica has a system designed to keep that complexity behind the scenes, where it belongs.
Because for clients, a great studio experience isn’t about knowing how smoothly staff operations run. It’s about never having to think about them at all.
NetGym has really improved our client experience by helping us make sure every class is covered and instructors are where they need to be and know what they need to do. We no longer have those stressful early morning calls from clients saying they’re at the studio and no instructor is there.
Jessica Reedy
Mint Maui Lagree & VersaClimber
